Privacy Policy
Effective date: September 24, 2026 · Last updated: October 1, 2026
Kfar Saba Urban Farm is a project of The Jewish Sanctuary Kfar Saba Urban Farm, a California nonprofit and 501(c)(3) organization (EIN 92-3007627) ("the Farm", "we", "us"). This policy explains what personal information we collect when you visit our website, book a visit, or call or text us, and what we do with it.
What we collect
When: You book a visit or buy online
What: Name, email, phone number, number of guests, the visit you chose, payment details
Where it is kept: Wix, our website and booking platform. Card payments are handled by our payment processor; we never see or store your full card numberWhen: You fill in a form (inquiry, waiver)
What: What you type in the form
Where it is kept: WixWhen: You call our business number (818) 403-3664
What: Your phone number, the time and length of the call, whether it was answered, and whether you pressed 1 (your consent to one text)
Where it is kept: Our call log (on Wix), and Twilio, our phone providerWhen: You leave a voicemail
What: The recording and its length
Where it is kept: Twilio; we receive a link by emailWhen: You text our business number
What: Your phone number, the text, the time, and our replies
Where it is kept: Our message log (on Wix), and TwilioWhen: You send a WhatsApp message to our business number (818) 403-3664
What: Your WhatsApp number, your message (we blank out card numbers and other people's phone numbers before we store it), the time, and our replies. We do not download photos or voice notes; we only note that one arrived
Where it is kept: Our message log (on Wix), and WhatsApp (Meta)When: You email us
What: Your email address and message
Where it is kept: Google (Gmail)When: You browse our website
What: Standard technical information (such as browser type, pages viewed and approximate location from your IP address), collected through cookies and similar tools used by our website platform. If you accept "Marketing" cookies in our cookie banner, the Meta pixel also records the pages you view and the actions you take (for example, starting a booking) together with a cookie ID and, if you are logged in to Facebook or Instagram, your Meta account
Where it is kept: Wix and the analytics tools it provides; Meta Platforms, Inc. (only with your consent)
We do not record phone conversations. Only voicemail messages you choose to leave are recorded.
When our text-message follow-up is active, we check whether a caller's number is a mobile or a landline number (through Twilio), so that we only send texts to mobile phones.
Why we use it
To take and manage your booking, and to contact you about it.
To answer your calls, voicemails, texts and emails.
If you message us on WhatsApp, to answer you. Our first reply is automatic and says so: it gives you our booking link and tells you how to reach a person. A person from the Farm answers what the automatic reply can't, within 2 business days. We only write to you on WhatsApp in reply to a message you sent us in the last 24 hours, and never with marketing.
If you call us and press 1 on the call, to send you one text with a link to book, right after you press 1 or, at the latest, right after the call ends (at most once every 7 days, and only between 8 am and 9 pm Pacific). See our SMS Terms.
To keep the financial records the law requires of a nonprofit, and to prepare reports for our accountant.
To understand, in total numbers, how people find and book us (for example, how many calls became bookings).
We do not send marketing or promotional texts, and we do not sell or rent your personal information to anyone.
Cookies, the Meta pixel and advertising
Our website uses cookies. Some are essential (they make the site, bookings and payments work) and are always on. Others are optional and are set only if you accept them in our cookie banner:
Functional and analytics cookies from our website platform (Wix), which help us understand, in total numbers, how visitors use the site.
Marketing cookies from Meta (the Meta pixel). When you accept them, Meta Platforms, Inc. receives information about your visit (pages viewed, actions such as starting a booking, your browser and device, a cookie identifier, and — if you are logged in to Facebook or Instagram — your Meta account). We use this to measure whether people who see our Facebook and Instagram posts or ads come to the site and book, and, if we run ads, to show them to people who visited our site or to people similar to them. Meta also uses this information for its own purposes as described in Meta's Privacy Policy and Cookies Policy.
Google tags (planned). We do not use Google Analytics or Google Ads tags today. If we add them, they will be optional "analytics" or "marketing" cookies under the same banner, and we will update this policy before they go live.
Your choices. You can decline or withdraw consent at any time: click "Privacy Settings" (the small tab shown on every page of our site) to reopen the cookie banner and change your choice; no marketing cookies are set until you accept. You can also opt out of Meta's use of this information for ads in your Facebook settings under Settings → Accounts Center → Ad preferences → "Manage info" / "Activity off Meta technologies" (Meta's names change; see facebook.com/help), and opt out of interest-based advertising generally at optout.aboutads.info (Digital Advertising Alliance) and, in the EU, youronlinechoices.eu. Our website honors the Global Privacy Control browser signal as an opt-out of marketing cookies.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and text-message consent collected for our text line are never shared with anyone except the providers that deliver the messages for us (listed below).
Who processes it for us
We use a small number of service providers. They process your information only to provide their service to us:
Wix.com: our website, bookings, forms, payments, and the database for our call and message logs.
Wix Payments and its payment processor: card payments.
Twilio: our phone and text-message provider.
WhatsApp (Meta Platforms, Inc.): carries WhatsApp messages between you and us. WhatsApp also handles your messages under its own terms and privacy policy, which apply to your use of WhatsApp.
Google: our email (Gmail).
Meta Platforms, Inc. (Facebook/Instagram): the Meta pixel, only if you accept marketing cookies. Meta acts as an independent controller for the data it receives.
We may also disclose information if the law requires it, or to protect the safety of our visitors, volunteers and animals.
How long we keep it
Bookings and payments: as long as the law requires for a nonprofit's financial records.
Call and text logs: for as long as the Farm operates, as a record that every text we sent answered a call or a message.
WhatsApp messages: deleted from our message log after 30 days. If your message needs a person, we forward it (with card numbers and other people's phone numbers blanked out) to the Farm's email, where it is kept like any email we receive.
Voicemail recordings: deleted after 90 days.
"STOP" (opt-out) records: kept permanently, so that we never text you again after you opt out.
Your choices and rights
Stop texts: reply STOP to any text from us (STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPT OUT work too, or the same in Hebrew, such as עצור or הסר). You will get one confirmation and no further texts. Reply START to resubscribe.
Stop WhatsApp replies: send STOP as your whole message (STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPT OUT work too, or the same in Hebrew, such as עצור or הסר). You get one confirmation and no more automatic replies. We also stop our text messages to that number, and a STOP sent by text also stops our WhatsApp replies. Send START to undo it.
See, correct or delete your information: email info@kfarsabaurbanfarm.com. We will answer within 30 days. We can delete most information on request. We will keep what the law requires us to keep (for example, payment records), and we keep your opt-out record so that we don't text you again.
Do Not Track / Global Privacy Control: our website honors the Global Privacy Control (GPC) signal by treating it as a refusal of marketing cookies. It does not respond to the older "Do Not Track" signal.
Cookie choices: click "Privacy Settings" (the small tab on every page) to accept, decline or change your cookie choices at any time.
Children
Our farm welcomes families, but our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Bookings, waivers and payments are made by a parent, guardian or other adult. If you believe a child under 13 has given us personal information online, email us and we will delete it.
California residents
This policy is intended to meet the California Online Privacy Protection Act (CalOPPA) and, to the extent it applies to us, the California Consumer Privacy Act as amended (CCPA/CPRA). Whatever state you live in, you may ask us what personal information we hold about you and ask us to correct or delete it, as described above, and we will not treat you differently for exercising these rights.
We do not sell personal information. If you accept marketing cookies, the information the Meta pixel collects is disclosed to Meta for cross-context behavioral advertising, which California law calls "sharing." You may opt out at any time — Do Not Sell or Share My Personal Information: click "Privacy Settings" (the small tab on every page) and turn off marketing cookies, or enable the Global Privacy Control signal in your browser. We do not knowingly share the personal information of anyone under 16.
Security
We use reputable providers. Access to our logs is limited to the Farm's administrators, and our systems check that call and text data really comes from our phone provider. No system is perfectly secure. If we learn of a breach that affects you, we will tell you as the law requires.
Changes
If we change this policy, we will post the new version here with a new date. If the changes are significant, we will say so on our home page.
Contact
The Jewish Sanctuary Kfar Saba Urban Farm · 8436 Keokuk Ave., Winnetka, CA 91306 · info@kfarsabaurbanfarm.com · (818) 403-3664