Terms and Conditions
Effective date: September 24, 2026 · Last updated: November 4, 2026
These terms apply when you book or visit Kfar Saba Urban Farm, a project of The Jewish Sanctuary Kfar Saba Urban Farm, a 501(c)(3) nonprofit organization (EIN 92-3007627), at 8436 Keokuk Ave., Winnetka, CA 91306.
Policy summary
- No cancellation. To move your tour, email or call us at least 24 hours ahead. Late cancellation or no-show: the donation is kept.
- The private tour is donation-based: the minimum donation is shown when you book. No fees are added at checkout.
- Everyone signs our waiver before the visit, and children are always supervised by an adult.
- Follow staff instructions around the animals. Touch and feed only when staff say so.
- We may close for weather or the animals' welfare. If we have to close, you reschedule free or ask for a refund.
1. Bookings and payment
You book and pay on our website. Your booking is confirmed when you receive our confirmation email.
The private tour is donation-based. Minimum donation: $100 per hour for up to 2 guests, $49 per additional guest. We've kept this minimum as low as we possibly can so more people can visit. Every dollar goes to the care of our animals and the farm.
Your total is shown before you pay, and nothing is added at checkout.
Private tours run Monday to Thursday, 60 minutes, for one group of up to 15 guests, at the times shown on the booking page. Please book at least 24 hours ahead.
The holiday weekdays on our calendar (Thanksgiving week, winter break and the other dates listed on the booking page) are booked online as the Holiday private tour: the minimum donation is $160 per hour for up to 2 guests, $49 per additional guest. Sundays and other special dates, groups of 16 or more, events, photoshoots and camps are arranged by request through the form on our Farm Tours page.
Tax note: Kfar Saba Urban Farm is a 501(c)(3) nonprofit organization (our EIN is at the top of this page).
2. Cancellation and rescheduling
No cancellation. To move your tour: email info@kfarsabaurbanfarm.com or call (818) 403-3664 at least 24 hours before your tour. Private tours cannot be rescheduled online.
Late cancellation (less than 24 hours before your tour) or no-show: your donation is kept.
If we have to close (for weather, animal health, safety or any other reason): we reschedule your tour free of charge, or refund your donation on request.
Bookings made before November 3, 2026 keep the terms they were booked under.
Refunds, when they are due, go back to your original payment method and typically appear within 5–10 business days, depending on your bank.
This section is also published on its own as our Cancellation & Rescheduling Policy.
3. Weather and closures
We are an outdoor farm. We may close or shorten a visit for rain, extreme heat, poor air quality, high wind, or when the animals' welfare requires it. If we close, we'll tell you as early as we can by email, and by text if you've texted us. See section 2 for refunds.
4. Waiver and safety
Every visitor, or their parent or guardian, must sign our waiver before the visit.
Children must be supervised by a responsible adult at all times. Groups of children (parties, field trips) must bring enough adults to supervise them, and we may ask for more.
Follow staff instructions at all times. We may ask anyone who puts people or animals at risk to leave, without a refund.
5. Being with the animals
Our animals are rescued and cared for here. To keep them and you safe:
Touch and feed animals only when staff say so, and only with food we provide.
Wash or sanitize your hands after touching animals.
No running, shouting or chasing near the animals.
No pets, please. Service animals are welcome. For everyone's safety, staff may ask a service animal to keep a distance from certain farm animals.
Closed-toe shoes are recommended.
Tell us about any allergies before your visit.
6. Photos and video
Your photos: personal photos are welcome. Please don't publish photos of other families' children without their permission.
Our photos: we ask before we photograph visitors for our website or social media, and we never post a child's face without a parent's or guardian's OK.
7. Liability
Visiting a working farm with animals has risks. Your responsibilities and ours are set out in the waiver, which is part of these terms. Nothing in these terms limits any right you have under law that cannot be limited.
8. Our website and messages
Using our website is also subject to our Privacy Policy. Texts from our business number are covered by our SMS Terms.
WhatsApp: replies to WhatsApp messages sent to our business number may be automatic. They are information only: the booking page, its prices and our policies decide. Please never send card numbers, bank or ID details, or health information on WhatsApp. Pay only on the booking page.
9. Changes, law and contact
We may update these terms. The version on this page on the day you book applies to your booking. These terms are governed by the laws of the State of California.
Questions: info@kfarsabaurbanfarm.com · (818) 403-3664.